Backed by Techstars.
About the role
We're looking for a data-driven Product Analyst to support SLA monitoring and tracking, provider expansion, and automation initiatives. This role owns operational workflows end-to-end with a strong emphasis on metrics, tracking, and identifying where processes are off track. This individual will partner closely with product, integrations, and engineering to move work from manual support toward scalable automation.
What they're looking for
- Monitor SLAs and operational performance across multiple product workflows, flagging misses or anomalies as they emerge
- Investigate root causes behind performance issues and process breakdowns
- Build and maintain actionable reporting and dashboards that surface where processes are on or off track
- Own operational workflows end-to-end, with clear visibility into status, bottlenecks, and outcomes
- Help drive the full lifecycle of new provider/connection work, including intake, data mapping, cross-team coordination, parallel run support, and handoff toward automation
- Act as a key point of coordination across the stages of provider expansion, ensuring nothing falls through the cracks
More about this role
About Finch
We are on a mission to revolutionize employment by building the infrastructure that powers every facet of work . To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.
Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.
About Our Team
We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities.
We come from a diverse set of...
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