Streamline employer onboarding, operations, and administration with one platform for all your HRIS and payroll integrations. Integrate with 250+ systems through Finch. Backed by Sequoia and Redpoint.
About the role
You’ll own the work that turns a better client experience into stronger reviews and referrals. You’ll work across case managers, operations, engineering, and attorneys to find friction and ship fixes. Listen directly to clients and frontline teams to understand where the experience breaks down and why. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2–5+ years in S&O, BizOps, consulting, or customer experience operations
- Direct experience working with end customers or frontline teams
- Evidence of building and shipping a tool, workflow, or prototype that people actually use
- Comfort working with data in SQL or advanced spreadsheets
- Empathy for clients, clear communication, and the ability to bring teams together around a problem
- A habit of learning quickly, testing ideas, and changing direction when the evidence calls for it
More about this role
Our mission is to make justice radically more accessible to every American household.
We combine expert operators with purpose-built AI to automate the admin work of consumer law and put clients first by handling intake, claim opening, medical records, police reports, lien management, demands, and everything in between.
Since launching in April 2025, we’ve raised a $20M Series A backed by Sequoia, Redpoint, and the founders & CEOs of DoorDash, Ironclad, and Digits and are running pre-litigation for over 125 of the highest-volume personal injury firms across the country.
Explore life at Finch for more.
You’ll own the work that turns a better client experience into stronger reviews and referrals. You’ll work across case managers, operations, engineering, and attorneys to find friction and ship fixes.
Listen directly to clients and frontline teams to understand where the experience breaks down and why.
Define the metrics that help us understand and improve client experience, with Google reviews and direct client referrals as key outcomes.
Break problems down from first principles, question assumptions, run focused operational tests, and read the results honestly.
Turn successful...
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