Startups

Strategy & Operations, Demands

Finch · New York City · On-site

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About Finch

Streamline employer onboarding, operations, and administration with one platform for all your HRIS and payroll integrations. Integrate with 250+ systems through Finch. Backed by Sequoia and Redpoint.

About the role

You’ll own the operating system behind demand quality and delivery. The goal is to reduce rework and increase throughput while ensuring each law firm’s requirements are built into how the work gets done. Establish a clear view of letters requested, delivered, completed on time, and returned for changes. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Experience owning a business metric and improving it in operations, strategy, consulting, or a similar role
  • Evidence of building and shipping a tool, workflow, or automation that people actually use
  • Responsibility for the quality of a high-volume output where errors have meaningful consequences
  • The ability to pull and check your own data, diagnose a problem, and measure whether a fix works
  • A strong attention to detail and willingness to inspect individual outputs
  • Clear communication with customers and cross-functional teams
More about this role

Our mission is to make justice radically more accessible to every American household.

We combine expert operators with purpose-built AI to automate the admin work of consumer law and put clients first by handling intake, claim opening, medical records, police reports, lien management, demands, and everything in between.

Since launching in April 2025, we’ve raised a $20M Series A backed by Sequoia, Redpoint, and the founders & CEOs of DoorDash, Ironclad, and Digits and are running pre-litigation for over 125 of the highest-volume personal injury firms across the country.

Explore life at Finch for more.

You’ll own the operating system behind demand quality and delivery. The goal is to reduce rework and increase throughput while ensuring each law firm’s requirements are built into how the work gets done.

Establish a clear view of letters requested, delivered, completed on time, and returned for changes.

Read real letters, question assumptions, and investigate errors to identify the underlying causes of rework.

Create one source of truth for customer requirements, identify where the system falls short, and close those gaps.

Build practical workflows, tools, or automations yourself and...

Read the full posting on Finch's site ↗

Operations

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