Backed by Insight.
About the role
That mission shapes how we work. At FireMon, being proactive is rewarded, and your work has a direct line to the product our customers rely on and to the success of the business. You’ll share ideas, collaborate across departments, and learn parts of the company beyond your own role. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Familiarity, and experience administrating any of the following: Cisco, Palo Alto, Juniper, Checkpoint, and Fortinet products
- Fast learner with the ability to accept and act on critical feedback
- Ability to follow customer support process and procedures
- Experience and demonstrated knowledge of Network Security, Firewall, Linux, and/or Endpoint Vendors
- Demonstrated knowledge of the OSI model, Linux file system, network security industry compliance, firewall packet handling, syslog, and intermediate level firewall administration
- Excellent communication skills both written and verbal as well as excellent organizational skills
More about this role
Most enterprises run firewalls from multiple vendors alongside cloud security groups and microsegmentation platforms, and no single console can say whether it all works together. We believe policy is the control plane for network security: it defines what the environment should do, and the infrastructure carries it out. FireMon gives security teams one place to see, govern, and prove that their policy is doing what they intend, across on-prem, cloud, and hybrid environments.
That mission shapes how we work. At FireMon, being proactive is rewarded, and your work has a direct line to the product our customers rely on and to the success of the business. You’ll share ideas, collaborate across departments, and learn parts of the company beyond your own role.
THIS POSITION IS FULLY REMOTE AND NOT BASED WITHIN A FIREMON OFFICE
The Customer Support Engineer will leverage strong technical awareness, research skills, and equally strong customer service skills. You will be responsible for engaging with customers via chat, meeting software, email, and phone to work toward a technical resolution of FireMon products. Due to the complexity and breadth of the FireMon products supported, strong...
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