Fireworks’ state of the art training and inference platform take you beyond the frontier, transforming open models into your specialized intelligence. Backed by Bessemer, Index and Lightspeed.
About the role
We are hiring an IT Support Engineer to own the employee technology experience end to end — from day-one device readiness through the full asset lifecycle. This is a hands-on, high-ownership role for someone who is equally comfortable resolving a Tier 3 macOS escalation, standing up device management infrastructure from scratch, and turning repetitive support work into documented, self-service processes. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of progressive experience in IT support, end user services, or systems administration
- Strong hands-on expertise troubleshooting both Windows and macOS in an enterprise environment
- Production experience administering at least one major MDM platform (JAMF Pro, Microsoft Intune, Addigy, or equivalent), including building configuration profiles and policies from scratch
- Working knowledge of identity platforms — Okta, Active Directory, or Entra ID — including SSO and MFA administration
- Experience with endpoint security and patch management tooling (BigFix, SentinelOne, Automox, Zscaler, or similar)
- Proficiency with an ITSM platform (ServiceNow, Jira Service Management) and a track record of meeting SLA commitments at volume
More about this role
Fireworks is the platform for specialized intelligence, enabling companies to build, train, and serve AI models tailored to their own data, workflows, and products. Founded by the team behind PyTorch and backed by AMD, Atreides, Benchmark Capital, Index Ventures, Lightspeed, NVIDIA, Sequoia Capital, and TCV, Fireworks powers production AI with hundreds of state-of-the-art open models across text, image, embedding, audio, and multimodal workloads. Today, Fireworks is a Series D company valued at $17.5 billion, bringing together an ambitious, collaborative team that's building the future of enterprise AI.
We are hiring an IT Support Engineer to own the employee technology experience end to end — from day-one device readiness through the full asset lifecycle. This is a hands-on, high-ownership role for someone who is equally comfortable resolving a Tier 3 macOS escalation, standing up device management infrastructure from scratch, and turning repetitive support work into documented, self-service processes.
You will be the technical escalation point for our Windows and macOS fleet, administer our identity and endpoint management platforms, and partner with security to keep the fleet...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs