Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years of experience in account management, client service or relationship support within banking, financial technology or the financial services industry
- Experience managing client escalations, service delivery issues and resolution plans across internal teams
- Experience using Microsoft Office applications, including Excel, PowerPoint, Word and Outlook, to create client-ready updates, reports and documentation
- Experience communicating with client contacts and internal stakeholders through written updates, meetings and issue-resolution discussions
- Bachelor’s Degree or higher in Finance, Business or a related field, or equivalent combination of education, related experience and/or military experience
- Knowledge of Fiserv systems, products or operational support processes
More about this role
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Account Manager
As a Account Manager, you will manage operational relationships for assigned clients and support the quality delivery and maintenance of products and services. You will work with clients, Relationship Managers and teams across Fiserv to resolve service delivery needs, strengthen client satisfaction and identify opportunities that support long-term growth. Your work helps clients achieve operational outcomes with consistency, clarity and accountability.
- Serve as the primary operational contact for assigned clients, coordinating resources across Fiserv to address service delivery questions, issues and escalations.
- Manage client operational relationships by monitoring service performance, identifying...
Browse similar: Startup jobs