Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years of experience in IT service management supporting incident, problem, change, or service delivery processes
- Experience analyzing service performance metrics, identifying process gaps, and documenting improvement actions
- Experience coordinating escalated client or stakeholder issues through resolution in a technology environment
- Experience using service management platforms, ticketing systems, or reporting tools to manage operational workflows
- Experience applying Information Technology Infrastructure Library practices in incident, problem, or service delivery management
- Bachelor’s degree, or equivalent combination of education, related experience and/or military experience
More about this role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Account Manager
As a Account Manager, you will improve IT service delivery processes that support client interactions and operational outcomes. You will work with technology, service delivery, and client-facing teams to analyze performance, resolve escalations, and support consistent service management practices. Your work helps improve service reliability, client satisfaction, and issue resolution.
- Lead service management processes that support consistent delivery, timely issue resolution, and client satisfaction.
- Evaluate service delivery performance using operational metrics, incident trends, and problem management data.
- Develop service improvement plans with technology, operations, and client-facing teams.
- Manage...
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