Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
As an Alternative Payment Collector, you are responsible for driving results by collecting unpaid consumer debt through manual dialing in a call center environment. You will clearly communicate financial obligations, negotiate effective payment arrangements, and ensure full compliance with all regulations and company policies.
What they're looking for
- High School Diploma or equivalent (required)
- Minimum of 2-3+ year of collections or call center experience (senior-level experience preferred)
- Strong communication, negotiation, and conflict ‑ resolution skills
- Ability to manage challenging conversations while maintaining professionalism
- Availability to work on-site for the first 90 days, Monday–Friday
- Three early shifts: 8:00 am – 5:00 pm
More about this role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Alternative Payments Collector
As an Alternative Payment Collector, you are responsible for driving results by collecting unpaid consumer debt through manual dialing in a call center environment. You will clearly communicate financial obligations, negotiate effective payment arrangements, and ensure full compliance with all regulations and company policies.
You will manage complex, higher ‑ balance accounts, providing consistent daily outreach until resolution while accurately documenting all activity. Success in this role requires strong judgment, advanced negotiation skills, and accountability for meeting aggressive collection targets that directly support departmental and organizational goals.
- Establish rapport with...
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