Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s degree in Business, Information Systems, Technology, Operations, or a related field, or an equivalent combination of education and relevant experience
- 3+ years of experience in client service, technical support, service operations, incident or request management, production support, or a related environment
- Demonstrated experience owning or coordinating a case-management or ticket queue and working across teams to drive issues to resolution
- Working knowledge of ticket triage, severity assessment, escalation practices, service metrics, and SLA or service-target monitoring
- Strong analytical and problem-solving skills, with the ability to identify trends, exceptions, bottlenecks, and actions from operational data
- Intermediate to advanced Microsoft Excel skills, including pivot tables, lookups, formulas, charts, data validation, and repeatable reporting
More about this role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Client Service Analyst, Embedded Finance
The Client Service Analyst is a client-focused service professional who owns the day-to-day oversight of incoming client requests, tickets, and inquiries. Using Client360 and related platform interfaces, this analyst role monitors the full request lifecycle, validates priority and business impact, performs initial analysis and remediation, and routes work to the appropriate Product, Operations, or Technology team when specialized support is required. This role maintains clear client communication, removes barriers to resolution, and uses operational data to improve responsiveness, accountability, and the overall client experience. This is a hands-on service management role that requires...
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