Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
You will play a key role in delivering exceptional service to merchants throughout the lifecycle of onboarding, account maintenance, and post‑acquisition support. You will work closely with internal operations, onboarding, and service teams to ensure merchants experience a smooth transition and ongoing support following the TSYS acquisition. This position is critical to supporting Propelr’s TSYS merchant portfolio acquisition. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 1–3+ years of experience in client support, customer service, a call center environment, or merchant services
- Strong verbal and written communication skills
- Experience supporting customers via phone and email in a fast‑paced environment
- High attention to detail with strong documentation skills
- Ability to manage multiple priorities while meeting SLAs
- Comfort working with CRM, ticketing, or case management systems
More about this role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Client Support Rep
You will play a key role in delivering exceptional service to merchants throughout the lifecycle of onboarding, account maintenance, and post‑acquisition support. You will work closely with internal operations, onboarding, and service teams to ensure merchants experience a smooth transition and ongoing support following the TSYS acquisition. This position is critical to supporting Propelr’s TSYS merchant portfolio acquisition.
You will serve as a dedicated point of contact to ensure operational continuity, merchant satisfaction, and adherence to service levels during and after the transition of merchant accounts. This role enables scalable, high‑quality support without additional cost to Fiserv, while...
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