Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years of experience in client operations, client service, account support, production support, or a related operations environment
- Experience supporting large client accounts, resolving client questions, and coordinating service requests across internal teams
- Experience using Microsoft Excel for reconciliation, reporting, billing support, quotes, or data validation
- Experience using Microsoft Word and standard PC tools to document activity, prepare client communications, and maintain operational records
- Experience analyzing operational issues, researching information, and documenting resolution steps
- Experience working in roles that require extended computer use, review of detailed output, light to moderate lifting of office supplies or equipment, and auditing physical client materials
More about this role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Client Support Tier 2 - Professional II
You will support Client Operations for FOS Print Client Service by managing daily client interactions, production coordination, project activities, and reconciliation of print-related work. You will work with clients, production teams, technology teams, and development teams to resolve service needs, validate work accuracy, and support consistent delivery. Your work helps clients receive timely, accurate support that keeps business commitments on track.
- Manage day-to-day interactions with assigned clients, internal production teams, technology teams, and development teams.
- Build client relationships through regular communication, follow-up, and understanding of each client’s...
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