Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s degree
- 7+ years of related work experience in Fin Tech, Ecommerce, Banking, and or fraud prevention
- 7+ years of disputes, fraud or customer service operations experience
- 5+ years of experience leading, managing and influencing people
- Strong interpersonal skills, comfortable interacting with team members of all levels
- Strong team collaboration skills
More about this role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Director, Dispute Operations
As the Director of Disputes Operations, you will lead a dedicated disputes function that ensures timely, accurate resolution of cardholder dispute claims while ensuring compliance with regulatory guidelines. You will manage a team responsible for investigation and processing of dispute claims. You will also engage with leaders across the Money Network organization to develop and execute strategies to minimize losses related to fraudulent activity. Your work will help optimize operational efficiency, reduce chargeback losses, and support scalable dispute handling for our Money Network line of business.
- Lead and manage a team of Managers, Associates and Quality Analysts responsible for dispute...
Browse similar: Startup jobs