Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 10+ years of experience in product management, contact-center technology, digital transformation, conversational artificial intelligence or related disciplines
- 3+ years of experience managing and developing teams
- 8+ years of experience leading Interactive Voice Response, Voice AI, intelligent virtual assistant or enterprise contact-center products, programs or platforms
- Experience managing platform, integration, operational, regulatory and delivery dependencies across multiple business and technology teams
- Experience developing product roadmaps, business cases, key performance indicators, executive reporting and release plans for enterprise technology initiatives
- Bachelor’s degree or higher in business, computer science, engineering, information systems, product design or a related field, or equivalent combination of education, related experience and/or military experience
More about this role
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Director Product Management II
You will lead product management for Interactive Voice Response, Voice AI and conversational automation across the Financial Solutions contact-center ecosystem. You will work with product, technology, operations, fraud, risk, compliance and vendor partners to define product strategy, deliver measurable outcomes and improve automated and assisted servicing experiences. Your work will help modernize contact-center capabilities while balancing customer experience, operational performance and risk controls.
- Define and manage the product vision, strategy and roadmap for Interactive Voice Response, Voice AI, routing, authentication, self-service and conversational automation capabilities.
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