Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5 years of experience in management consulting, corporate strategy, chief of staff, strategy and operations, or transformation roles supporting complex, cross-functional business initiatives
- 5 years of experience building executive presentations, strategic narratives, business cases, and decision-support materials for senior leadership audiences using PowerPoint and data-driven storytelling
- 5 years of hands-on experience analyzing operational performance through KPI frameworks, dashboard development, and root cause analysis using Excel, reporting tools, and related analytics methods
- Strong executive writing skills, with the ability to produce clear, concise communications for senior leaders and broad audiences
- Demonstrated experience influencing senior cross-functional stakeholders without direct authority and handling confidential matters with discretion
- Bachelor's degree or higher in business, finance, operations, analytics, or a related field, or equivalent combination of education, related experience and/or military experience
More about this role
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Director, Strategy and Operations
As Director, Strategy and Operations, you will be the strategic and operating partner to the VP, Call Center Operations, and an extension of the VP across a global service operations organization. You will turn priorities into plans, plans into decisions, and decisions into execution. You will own the analytics, executive presentations, leadership narratives, and operating rhythm that keep the leadership team aligned and moving. This is a hands-on role for a builder who does the work, not one who delegates it.
- Run the leadership team's operating rhythm, including staff meetings, business reviews, offsites, and action and decision tracking
- Build executive presentations, leadership...
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