Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 6+ years of experience in workforce management, forecasting, capacity planning, operations analytics or related operational planning functions
- 6+ years of experience building demand forecasts, staffing models or capacity plans using workforce drivers such as average handle time, shrinkage, occupancy, service levels, attrition and productivity
- 6+ years of experience analyzing operational data, measuring forecast accuracy and presenting recommendations to business leaders
- 4+ years of experience using Microsoft Excel to develop models, analyze data and summarize workforce planning insights
- Bachelor’s degree or higher in Business, Finance, Mathematics, Statistics, Operations Management or related field or equivalent combination of education, related experience and/or military experience
- Experience with workforce management platforms such as NICE WFM, Verint, Aspect, Calabrio or Genesys
More about this role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Forecasting & Capacity Planner
As a Forecasting and Capacity Planner, you will develop demand forecasts, staffing models and capacity plans that help Workforce Management align resources with operational and client needs. You will partner with Operations, Finance, Talent Acquisition, Training and Vendor Management to evaluate workload trends, service targets and staffing assumptions. Your work will support service performance, cost planning and informed business decisions.
- Develop short-, mid- and long-term forecasts for customer contact volumes, workload demand and staffing needs.
- Analyze historical trends, seasonality, business initiatives, client growth and operational drivers to improve forecast accuracy.
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