Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
Provide first-level technical support to clients, resolving issues and ensuring high satisfaction. Troubleshoot and diagnose technical problems, guiding clients through solutions.
What they're looking for
- 2+ years of experience in technical support
- 1+ year(s) of experience with troubleshooting software or hardware issues
- 1+ year(s) of experience providing phone or remote support
- 1+ year(s) of experience using ticketing systems for support
- 2+ years of an equivalent combination of educational background, related experience, and/or military experience
More about this role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Fraud & Disputes Associate
As a successful Fraud & Disputes Associate, you will play a key role in delivering exceptional service to our clients. You will provide provide technical support, troubleshoot issues and ensure that our clients needs are met promptly and effectively. The team is dedicated to maintaining high client satisfaction through efficient problem-solving and excellent communication.
Provide first-level technical support to clients, resolving issues and ensuring high satisfaction.
Troubleshoot and diagnose technical problems, guiding clients through solutions.
Escalate complex issues to higher support tiers when necessary.
Document client interactions and solutions provided to ensure accurate...
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