Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
· Monitor fraud alerts, transaction activity, account behavior and exception reports across debit and prepaid card portfolios. · Review alerts promptly and determine whether activity can be closed as legitimate, requires additional investigation or should be escalated for immediate action. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Three or more years of experience in fraud monitoring, fraud operations, card risk, payment operations, banking operations, financial crime or a related field
- Experience analyzing debit, prepaid, credit, ATM, digital-payment or account-level transactional activity
- Proficiency with Microsoft Excel and experience working with large datasets, fraud-monitoring platforms, dashboards or reporting tools
- Ability to recognize suspicious patterns, assess risk and make timely decisions using incomplete or rapidly changing information
- Strong written documentation skills, including the ability to prepare concise case narratives, trend summaries and management reports
- Ability to balance fraud-loss reduction with customer experience and legitimate transaction approval
More about this role
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Fraud Investigator
As a successful Fraud Investigator, you will support fraud prevention and detection for consumer debit and prepaid card programs offered through fintech program managers and sponsor banks. You will monitor transactional and account activity, evaluate fraud alerts, identify emerging fraud patterns and recommend actions to reduce losses while minimizing unnecessary customer disruption.
· Monitor fraud alerts, transaction activity, account behavior and exception reports across debit and prepaid card portfolios.
· Review alerts promptly and determine whether activity can be closed as legitimate, requires additional investigation or should be escalated for immediate action.
· Analyze card-present,...
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