Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
The Client Support Manager leads Community Financial Institutions (CFI) merchant services support operations for merchants, financial institution partners, and internal teams. You will manage service delivery, associate performance, escalation handling, operational controls, and process improvements. Your work helps improve inquiry resolution, support consistency, regulatory adherence, and partner communication across CFI merchant services. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 6+ years of experience in operations, client support, merchant services, financial services, or financial institution support environments
- 2+ years of experience managing and developing teams in a customer support, operations, or service delivery environment
- 3+ years of experience managing service levels, inquiry queues, escalation processes, staffing plans, or operational reporting
- 3+ years of experience developing procedures, maintaining knowledge resources, or implementing process improvements with leadership or compliance approval
- 2+ years of experience using Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, internet-based tools, and email for reporting, documentation, and communication
- 2+ years of experience preparing written updates, presenting operational results, analyzing service trends, and documenting issue resolution actions
More about this role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Manager Client Support I
The Client Support Manager leads Community Financial Institutions (CFI) merchant services support operations for merchants, financial institution partners, and internal teams. You will manage service delivery, associate performance, escalation handling, operational controls, and process improvements. Your work helps improve inquiry resolution, support consistency, regulatory adherence, and partner communication across CFI merchant services.
- Lead daily CFI merchant services support operations, including assigned associates, team leads, or supervisors within the reporting structure.
- Align staffing, schedules, backup coverage, and workload distribution with call volumes, inquiry demand,...
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