Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
As a Payment Support Representative- you will play a key role in supporting timely, accurate, and compliant responses to written and verbal consumer disputes, inquiries, and complaints related to active collection accounts. In this role, you will conduct research, perform investigations, and partner with teams across TRS Recovery Services and Tele Check to resolve cases in accordance with established procedures, the Fair Debt Collection Practices Act (FDCPA), and the Fair Credit Reporting Act (FCRA). Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Excellent reading comprehension and attention to detail
- Proficiency in Microsoft Office, including Word, Excel, and document merging
- Proficiency in the use of AI. Co-pilot, internal AI systems
- Ability to navigate multiple systems efficiently
- Experience using CRM or case management platforms
- High school diploma or GED
More about this role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Payment Support Representative-Dispute Team
As a Payment Support Representative- you will play a key role in supporting timely, accurate, and compliant responses to written and verbal consumer disputes, inquiries, and complaints related to active collection accounts. In this role, you will conduct research, perform investigations, and partner with teams across TRS Recovery Services and Tele Check to resolve cases in accordance with established procedures, the Fair Debt Collection Practices Act (FDCPA), and the Fair Credit Reporting Act (FCRA).
• Research and evaluate cases involving disputes, fraud, chargebacks, and consumer complaints
• Review documentation from multiple intake channels and route cases to the appropriate...
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