Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
As a Senior Sales Support Specialist - Back Office Support, you will support sales and management teams by reviewing account information, resolving inquiries, and coordinating with internal partners to help ensure accurate boarding and servicing of new merchant accounts. You will contribute to pre-sales and post-sales support, pricing and proposal activities, and issue resolution that improves operational accuracy, responsiveness, and client support outcomes. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of experience in sales operations, sales support, merchant services, or a related business support function
- 3+ years of experience using sales support tools, ticketing systems, shared mailboxes, and business applications to manage inquiries and case resolution
- 3+ years of experience providing pre-sales and post-sales operational support, including pricing, proposal support, account setup, or servicing coordination
- Experience interpreting pricing models, billing policies, and account documentation to provide accurate responses and recommendations
- Ability to research issues, document outcomes, manage multiple work items, and communicate clearly with cross-functional teams
- Associate's degree or Bachelor's degree in business administration, finance, or a related field, or equivalent combination of education, related experience and/or military experience
More about this role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Senior Sales Support Specialist
As a Senior Sales Support Specialist - Back Office Support, you will support sales and management teams by reviewing account information, resolving inquiries, and coordinating with internal partners to help ensure accurate boarding and servicing of new merchant accounts. You will contribute to pre-sales and post-sales support, pricing and proposal activities, and issue resolution that improves operational accuracy, responsiveness, and client support outcomes.
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