Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years of experience in client service, account management, service delivery or project coordination within financial services, technology, print, digital or output solutions environments
- Experience coordinating client requests, service issues, project updates and escalations across internal teams and external client stakeholders
- Experience facilitating client meetings, documenting follow-up actions and communicating operational updates in writing and verbally
- Experience using service request, project tracking or customer relationship management tools to create, submit and track work items through completion
- Bachelor’s degree or higher in Business, Communications, Technology or related field or equivalent combination of education, related experience and/or military experience
- Experience supporting print and digital output solutions
More about this role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Service Management - Advisor I
As a Service Management – Advisor I , you will support service delivery and operational satisfaction for clients of Output Solutions at Fiserv. You will work with clients, Client Executives, Sales, Client Services, Service Delivery, product management, development, conversions and implementations teams to coordinate initiatives, resolve service needs and support project execution. Your work helps clients receive consistent service aligned to contractual commitments.
- Maintain the primary operational relationship with assigned clients and coordinate day-to-day service delivery activities.
- Partner with Client Executives, Sales and clients to support operational strategy, service planning and...
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