Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of experience in merchant services, client support, account management, or service operations with responsibility for managing issues through resolution
- 3+ years of experience working across multiple service domains such as billing, payments, devices, software support, funding, risk, chargebacks, or retention
- 3+ years of experience using customer relationship management systems, case management tools, and service documentation practices to track actions and outcomes
- Demonstrated ability to analyze account issues, coordinate cross-functional resolution activities, and communicate status, decisions, and next steps with clients and internal partners
- Bachelor's degree in business, communications, operations, or a related field, or equivalent combination of education, related experience and/or military experience
- Experience supporting high-value or strategically important merchant relationships
More about this role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Service Management - Professional I
What does a successful Service Management - Professional I do at Fiserv?
As a Service Management - Professional I, you will support high-value merchants through a relationship-led service model focused on end-to-end issue ownership and proactive engagement. You will work across billing, devices, software, funding, risk, chargebacks, and retention-related needs while partnering with internal teams to resolve complex issues. Your work helps protect merchant value, strengthen retention, and improve the overall client experience.
- Manage merchant issues from initial intake through full resolution, ensuring clear communication, timely follow-up, and documented outcomes
- Proactively...
Browse similar: Startup jobs