Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
What they're looking for
- 5+ years of experience in technical account management, technical client support or client-facing technology roles in payments or financial services
- 7+ years of experience in the financial services, merchant services or payments industry
- 5+ years of experience coordinating technical issue resolution, incident management or client escalations across cross-functional teams
- Experience using Microsoft Office Suite, including Microsoft Project, Excel, Word and PowerPoint, to manage status reporting, project tracking and client communications
- Ability to explain complex technical topics to technical and non-technical audiences through written documentation and verbal communication
- Ability to analyze data, conduct root cause analysis and document technical findings, recommendations and next steps
More about this role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Technical Account Manager
The Technical Account Manager supports financial institution partner clients and their merchant clients across technical questions, escalations, onboarding needs and Commerce Hub platform interactions. You will work with clients, Bank Relationship Managers, Account Executives, Commerce Hub teams and cross-functional partners to resolve issues and improve the client support experience. This work helps clients adopt Fiserv solutions, manage technical changes and maintain reliable merchant services.
- Serve as the technical point of contact for client questions, escalations, incidents and issue resolution through the full life cycle.
- Explain Fiserv technical stack, Commerce Hub capabilities,...
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