Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
As a Training and Development Specialist Collections Team (1st and 3rd party), you will play a key role in developing high-performing collectors by delivering engaging training focused on compliance, customer interactions, and performance-driven results. You will facilitate new hire onboarding and ongoing skill development sessions, ensuring associates are equipped to meet KPIs while adhering to regulations such as the FDCPA.
What they're looking for
- High School Diploma required, Bachelor’s degree preferred
- 4+ years of experience developing and facilitating training in a call center or collections environment
- 2+ years of direct collections experience (1st or 3rd party), preferably within a bank or financial institution
- Strong knowledge of FDCPA and collections compliance requirements
- Experience with adult learning principles and instructional design
- Experience facilitating training across multiple formats (classroom, virtual, and on-the-job training)
More about this role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Training and Development Specialist -Collection Team
As a Training and Development Specialist Collections Team (1st and 3rd party), you will play a key role in developing high-performing collectors by delivering engaging training focused on compliance, customer interactions, and performance-driven results.
You will facilitate new hire onboarding and ongoing skill development sessions, ensuring associates are equipped to meet KPIs while adhering to regulations such as the FDCPA.
- Facilitate new hire training programs for Collections (1st and 3rd party environments).
- Deliver ongoing coaching and refresher training focused on call quality, compliance, and performance metrics.
- Train associates on FDCPA guidelines, call...
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