Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
About the role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Capacity Planning
- Service Delivery
- Data and Insights
- Control and Governance
- Support services for an operations function of approximately 1,400 people across 11 countries
More about this role
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
VP, EMEA Operational Excellence
The Vice President – EMEA Operational Excellence is responsible for leading support services for a large-scale operations function across EMEA, driving efficiency, governance, insight and operational resilience.
This role provides senior leadership across multiple specialist teams covering:
- Capacity Planning
- Service Delivery
- Automation
- Data and Insights
- Control and Governance
The role also holds responsibility for expense management and plays a key role in shaping the operational support model across the region.
Scope of Role
- Support services for an operations function of approximately 1,400 people across 11 countries
- Annual volumes of around: 2.4 million calls
- 1...
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