Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo! Backed by Sapphire.
About the role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Own and improve creative request and production processes, identifying opportunities to streamline intake, prioritize competing requests, enforce intake standards and scale output
- Coordinate creative workflows across design, content, video and web teams, including internal stakeholders, external freelancers, agencies and vendors — moving work from brief to delivery with consistency and efficiency
- Own the creative project calendar and team capacity plan, track progress, and proactively communicate milestones and updates
- Maintain QA checklists by asset type (web, email, video, social, print, events) and log recurring errors to improve quality upstream
- Confirm required approvals (brand, legal, product, regional) are complete and documented before final release
- Manage creative projects from intake through delivery, including campaigns, brand assets, content, video, web, and social
More about this role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
At Five9, we believe every customer interaction should be effortless, connected, and on brand. To help us deliver on that vision, we’re hiring a Senior Creative Project Manager—a detail-obsessed, process-driven project manager who shepherds creative and content projects from kickoff to delivery and is often the last set of eyes on an asset before it goes live — ensuring every asset reflects our visual identity and brand voice.
In this role, you’ll manage the day-to-day execution of creative and content assets—coordinating across teams, optimizing workflows, and serving as the final checkpoint for both visuals and messaging. You’ll review creative and content for accuracy, consistency and alignment with Five9 tone, voice and style guidelines, and route issues...
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