Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo! Backed by Sapphire.
About the role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Significant experience aligning business needs and outcomes to technology offerings
- Technical writing skills — process flows, data maps, and similar artifacts
- Experience with version control systems
- Strong understanding of the customer lifecycle, from pre-sales evaluation through deployment, adoption, and optimization
- Understanding of modern integration methods
- Understanding of cybersecurity tools and principles
More about this role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Senior Global Solutions Architect (GSA) is the lead solution and architecture resource, responsible for designing, documenting, and evolving customer-specific AI and Contact Center as a Service (CCaaS) solutions with complex third-party integrations. The role pairs deep technical architecture expertise with a strong grasp of customer business strategy — translating data, systems, and workflows into a clear, forward-looking roadmap that drives measurable impact on customer experience, revenue, and cost.
Beyond system design and roadmap definition, the GSA acts as a consultative advisor to customer leadership: reviewing environment and performance data, mapping current-state architecture, recommending a go-forward design as new tools and systems are...
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