Bring more customers in – Use AI to answer customers any time, across any channel the way your best dealership employee would. Backed by Y Combinator.
About the role
We’re hiring an Implementation Manager to own the moment a dealership goes from signed to live on Flai. You’ll be in stores more weeks than not. You’ll connect Flai to the DMS, configure our AI for how each service department actually runs, train advisors, techs, and BDC teams, and stand on the service drive on launch day. You’ll work directly with the founding team. Each launch you run will feed into how we roll out across hundreds of new rooftops and OEM programs. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Dealer implementation experience: 3+ years launching software in dealerships, ideally service-side: schedulers, DMS, or service lane tools
- Fixed ops fluency: You know how a service department runs, from the appointment to the write-up to the RO, and you can speak advisors’ language. Dealership experience is a big plus
- Willing to travel: You’re comfortable traveling >50% of the time, often on short notice, to dealerships across the U.S
- Technical comfort: You’re at ease with integrations, data mapping, configuration and troubleshooting, and you can work productively with engineers
- Project discipline: You keep timelines tight, track every open item and manage several launches at once without anything slipping
- Strong trainer and communicator: You can command a room of advisors at 7am, run a clean kickoff with a GM, and write follow-ups people actually read
More about this role
AI has transformed B2B SaaS, but it has struggled to reach the real-world industries that shape our lives. Flai is building the leading AI-native service CRM for car dealerships.
Auto dealerships are a $1.3 trillion industry and sell 96% of the 16 million new cars sold each year. Yet they still run on outdated systems and manual processes, and they spend $36B a year on operations. That’s our opportunity.
Flai is live in many hundreds of dealerships across the U.S., including more than 20% of the top 50 dealer groups. We work closely with OEMs and distributors too, and Toyota Ventures is one of our largest investors. We’ve raised over $33M from leading VCs, including First Round Capital, Toyota Ventures, Y Combinator, Innovation Endeavors, SV Angel and Liquid 2.
We’ve grown very fast with a small, scrappy team, and we keep moving at that pace.
We’re hiring an Implementation Manager to own the moment a dealership goes from signed to live on Flai. You’ll be in stores more weeks than not. You’ll connect Flai to the DMS, configure our AI for how each service department actually runs, train advisors, techs, and BDC teams, and stand on the service drive on launch day. You’ll work...
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