Backed by Y Combinator.
About the role
Our customers are freight brokers, and every one of them runs a little differently. Getting a new customer from signed contract to a working, adopted product means learning how they operate, deciding what we're building for them, keeping the project moving across their team and ours, and managing expectations on both sides. Today that work is spread across customer success, engineering, and the founders. Found on 1752vc Careers, the job board for startup and VC roles.
More about this role
Every year, companies spend over a trillion dollars moving freight across the U.S. but the system for matching trucks with jobs is still slow, manual, and fragmented. FleetWorks is fixing that.
Our customers are freight brokers, and every one of them runs a little differently. Getting a new customer from signed contract to a working, adopted product means learning how they operate, deciding what we're building for them, keeping the project moving across their team and ours, and managing expectations on both sides. Today that work is spread across customer success, engineering, and the founders. We’re looking for a Head of Solutions Engineering to own the technical customer journey through onboarding & implementation and custom builds that power our customers’ core business.
You'll personally run our most important implementations and write the playbook from what you learn. You'll be the person who scopes what we're committing to, sets expectations with the customer, and balances them against what engineering can deliver.
What You'll do
Own Customer Deployments at the intersection of of customers and engineering. This includes onboarding as well as new product features, rollouts,...
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