We Handle AI. You Direct Films. Backed by Y Combinator and GV.
About the role
Experience working directly with users. You’ve managed a community, helped run a student organization, worked in customer support or product testing, or run a small project of your own. You know how to respond to questions, handle concerns, and follow through. Clear, empathetic written. You can understand where users are getting stuck and explain next steps in simple language, beyond copying a template. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Responsiveness and follow-through matter most
- You communicate clearly, reply promptly during agreed working hours, and keep users updated on open issues
- You’re detail-oriented, curious about AI and creative tools, and comfortable checking facts and asking for help when needed
- Experience in customer support, community management, or product testing is a plus
More about this role
Flick is defining the future interface for professional AI-native filmmaking.
- Founded by an engineer who helped build Instagram Stories and an award-winning filmmaker, Flick brings technology and artistry together.
- We are well funded by leading investors, including True Ventures, GV, Lightspeed, and other top-tier VCs.
- Checkout our launch video
- Award-winning AI films created using Flick
- Work closely with our team on customer support and product feedback.
- You’ll respond to users across email, Discord, and in-app feedback, use PostHog and AI tools to investigate issues, and follow up until they’re resolved.
- You’ll also identify recurring pain points and turn them into clear bug reports and short PRDs for our engineering team.
- Responsiveness and follow-through matter most.
- You communicate clearly, reply promptly during agreed working hours, and keep users updated on open issues.
- You’re detail-oriented, curious about AI and creative tools, and comfortable checking facts and asking for help when needed.
- Experience in customer support, community management, or product testing is a plus.
Experience working directly with users. You’ve managed a community, helped run...
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