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About the role
Final compensation may vary based on location, experience, and qualifications. This role is also eligible for bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Make sure our reference list is as long as our customer list…
- Support prospects in evaluating our product, then lead implementation all the way through the lifetime of the relationship
- Go above and beyond for their requests - make the extra test call, solve edge cases, and deliver outcomes customers didn’t even realize were possible
- Become a product and domain expert quickly (within week 1) - master Flip’s platform (either ecom/retail or healthcare) workflows so you can configure, troubleshoot, and advise with authority
- Unpack their problems and dig into the “why” - get past surface level issues to uncover root causes
- Liaise with our product team to craft solutions - translate client needs into clear feedback that shapes our roadmap and strategy
More about this role
TITLE: Enterprise Customer Success Manager - Healthcare OR Ecom/Retail
REPORTING TO : Chief Revenue Office
Who The Flip Is Flip?
Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.
We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.
Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.
- Make sure our reference list is as long as our customer list…
- Make Flip the most impactful tool in the tech stack for our customers, i.e. deliver business impact through our product, identify the problems...
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