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About the role
You will drive measurable outcomes for Flip's healthcare customers, from first evaluation through launch and long-term growth. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Lead prospect evaluations and implementations for health systems, provider groups, and clinics across the full customer lifecycle, and partner with sales to accelerate go-lives
- Build trust-based relationships with operations, patient access, revenue cycle, and IT stakeholders, and expand your network inside each account. Meet customers in person across the Nashville healthcare community
- Configure the product for healthcare call flows such as scheduling, referrals, prescription refills, billing questions, and after-hours triage handoffs, and troubleshoot as volumes grow
- Become a product and domain expert quickly, and advise customers on how to improve automation rates, patient experience, and staff workload
- Use data to show ROI, such as calls automated, hold times reduced, and front-desk hours saved
- Bring customer feedback to Product and shape the healthcare roadmap
More about this role
TITLE: Senior Client Success Manager, Healthcare
REPORTING TO: Vice President of Customer Success
There are 3 runaway categories in B2B AI — coding, legal, and customer support. We're at the center of the third, with a one-of-one market position and hundreds of diehard fan clients, from Under Armour to Tory Burch to some of the largest healthcare institutions in the country.
The market is dividing into two camps: generic tooling-and-FDE players building custom agents from scratch, and industry-specific solutions winning on client love due to speed of ROI. We're firmly the latter. Retail and healthcare alone represent $5B+ TAMs each, and we're still early.
We built the company on a simple idea: the best way to grow is to have a reference list as long as your customer list. We're a team of 100+ now, with offices in NYC, LA, and the UK. Many people here will tell you it's the best place they've worked and the hardest they've worked. Both are true.
You will drive measurable outcomes for Flip's healthcare customers, from first evaluation through launch and long-term growth.
- Lead prospect evaluations and implementations for health systems, provider groups, and clinics across the full...
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