AI agents that automate reconciliations, close workflows, and journal entries — fully auditable, human-approved every step. Trusted by 3,500+ teams worldwide. Backed by Insight, Norwest and ICONIQ.
About the role
As a Technical Support Engineer, you will unblock customers when they face technical obstacles across FloQast’s AI Accounting Workflow Automation platform and suite of integrations. Customers around the globe rely on FloQast solutions for business-critical processes spanning Accounting, Audit, Compliance, Financial Reporting, IT, and more. Given the high-stakes roles that accuracy and deadlines play in these industries, we take pride in providing timely, trusted, and expert technical support. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Own support cases from customers, applying proper prioritization and delivering clear and effective solutions via appropriate communication channels (primarily email and screen share)
- Break/Fix: Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and delivering technical resolutions
- Technical Task: Perform backend configuration work, including data transformations/uploads and migrations, to maintain functionality and meet customer requirements
- Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME specialization(s)
- Develop expertise in assigned SME areas, progressively deepening knowledge in specialized product features
- Utilize internal admin tools (Super) to retrieve and modify account data (CRUD operations) and provide hands-on assistance within customer environments
More about this role
As a Technical Support Engineer, you will unblock customers when they face technical obstacles across FloQast’s AI Accounting Workflow Automation platform and suite of integrations. Customers around the globe rely on FloQast solutions for business-critical processes spanning Accounting, Audit, Compliance, Financial Reporting, IT, and more. Given the high-stakes roles that accuracy and deadlines play in these industries, we take pride in providing timely, trusted, and expert technical support. You’ll leverage deep product knowledge and a powerful suite of tools to troubleshoot issues to resolution, perform hands-on technical tasks, and ensure customers realize the full value of FloQast.
This role has a requirement of working in office 3 days per week, which may be subject to change based on team and business needs, as determined by the department leader. Please note that this requirement is subject to ongoing review and may be adjusted in the future.
- Own support cases from customers, applying proper prioritization and delivering clear and effective solutions via appropriate communication channels (primarily email and screen share)
- Break/Fix: Troubleshoot error messages and...
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