Backed by Insight.
About the role
Forum is where Fora advisors go to connect, trade ideas, and learn from one another. The community is made up of advisors at very different stages, with very different books of business, and no two questions are ever the same. As our Community Support Lead, you’ll be the dedicated HQ owner of that space. You’ll answer advisors’ questions directly, keep conversations organized and welcoming, and make sure Forum stays a place advisors trust. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of full-time experience in customer support, online community management, or another member-facing support role
- 1+ year of hands-on experience moderating a community and enforcing written guidelines
- Experience using a ticketing or escalation workflow to route issues to another team
- Experience working with a policy, compliance, or Trust & Safety-type team
- Experience building or documenting a process from scratch in a new or evolving role
- Hands-on experience with Circle or a comparable community platform (such as Discourse or Mighty Networks)
More about this role
Fora is the modern travel agency, empowering the next generation of entrepreneurs to build thriving travel advisory businesses. We're modernizing the $100B+ travel industry with AI woven through every part of the advisor's workflow, plus global supplier relationships, personalized training, and a vibrant community, all in one place. That's what lets advisors build businesses that scale, while their taste and service create trips no algorithm alone could plan. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time.
We're mission-driven and obsessed with our customers, and we believe humans and AI are both essential: the best work here comes from people and technology at their best, together. That's not just a philosophy about our product, it's how we build our team. Everyone at Fora gets hands-on with frontier AI tooling as part of the job. At Fora, you'll learn to be AI-fluent, with real experience applying AI to solve problems day to day, wherever you sit in the company.
Founded in 2021, Fora has grown to a team of 250+ full-time employees based in downtown New...
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