Backed by Insight.
About the role
Every future Fora advisor starts with a question. Is this right for me? How does the commission work? What happens after I join? The Membership Support Specialist is the person who answers. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of full-time experience in customer support, sales support, operations, or another customer-facing role, ideally in tech
- Experience with a ticketing or inbox platform (Intercom, Zendesk, or similar)
- Familiarity with support metrics such as SLA, CSAT, and FCR
- Excellent written communication, and comfort with phone and video calls
- Good judgment on when to resolve a question and when to pass it on
- Strong attention to detail, documentation habits, and follow-through
More about this role
Fora is the modern travel agency, empowering the next generation of entrepreneurs to build thriving travel advisory businesses. We're modernizing the $100B+ travel industry with AI woven through every part of the advisor's workflow, plus global supplier relationships, personalized training, and a vibrant community, all in one place. That's what lets advisors build businesses that scale, while their taste and service create trips no algorithm alone could plan. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time.
We're mission-driven and obsessed with our customers, and we believe humans and AI are both essential: the best work here comes from people and technology at their best, together. That's not just a philosophy about our product, it's how we build our team. Everyone at Fora gets hands-on with frontier AI tooling as part of the job. At Fora, you'll learn to be AI-fluent, with real experience applying AI to solve problems day to day, wherever you sit in the company.
Founded in 2021, Fora has grown to a team of 250+ full-time employees based in downtown New...
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