Backed by Balderton Capital.
About the role
We are seeking an Account Manager who is passionate about driving measurable value and long-term business growth. In this role, you will be the primary lead for a portfolio of accounts, with a specific mandate to maximize retention and fuel account expansion. You will serve as a strategic consultant, ensuring your clients are fully optimized on the platform while proactively identifying and closing upsell and cross-sell opportunities. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Portfolio Ownership: Proactively manage the health of your assigned accounts, acting as the lead point of contact for all strategic and commercial matters
- Renewal Strategy: Lead the full renewal cycle, with a focus on customer retention by demonstrating clear ROI throughout the customer lifecycle
- Churn Mitigation: Identify "at-risk" indicators early and develop comprehensive "get-well" plans to stabilize and secure the account
- Success Milestones: Guide clients toward their key business outcomes, ensuring they utilize core features to solve their most pressing operational challenges
- Expansion Identification: Analyze client workflows to identify gaps that can be solved by additional product modules or higher-tier plans
- Strategic Upselling: Manage the end-to-end sales process for account expansions, from initial discovery and demoing new features to closing the deal
More about this role
Job Title: Account Manager
Description
We are seeking an Account Manager who is passionate about driving measurable value and long-term business growth. In this role, you will be the primary lead for a portfolio of accounts, with a specific mandate to maximize retention and fuel account expansion. You will serve as a strategic consultant, ensuring your clients are fully optimized on the platform while proactively identifying and closing upsell and cross-sell opportunities.
Key Responsibilities
Retention & Partnership Health
- Portfolio Ownership: Proactively manage the health of your assigned accounts, acting as the lead point of contact for all strategic and commercial matters.
- Renewal Strategy: Lead the full renewal cycle, with a focus on customer retention by demonstrating clear ROI throughout the customer lifecycle.
- Churn Mitigation: Identify "at-risk" indicators early and develop comprehensive "get-well" plans to stabilize and secure the account.
- Success Milestones: Guide clients toward their key business outcomes, ensuring they utilize core features to solve their most pressing operational challenges.
Growth & Revenue Expansion
- Expansion Identification: Analyze...
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