Industry leader providing advanced solutions for on-wafer test and measurement, including engineering probe stations, analytical probes, probe cards, and 3D surface metrology.
About the role
The Director, Systems Field Service is responsible for leading FormFactor's global field service organization supporting Systems capital equipment products and customers. This leader owns field service strategy, operational execution, customer satisfaction, field resource planning, service readiness, and service delivery performance across a global service network. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor's degree in Engineering, Business, or related technical discipline
- Experience in technical service, field operations, semiconductor equipment, or customer support leadership experience
- Experience leading global service organizations and multi-regional teams
- Demonstrated experience supporting semiconductor manufacturing, test, or advanced technology environments
- Strong business acumen with experience managing budgets, operational metrics, and strategic initiatives
- Proven success leading customer escalations and executive-level customer engagements
More about this role
FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.
Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.
The regular hours for this position are day shift.
The Director, Systems Field Service is responsible for leading FormFactor's global field service organization supporting Systems capital equipment products and customers. This leader owns field service strategy,...
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