AI powered fraud, abuse, and payment decisions — so your best customers feel less friction, and you leave no revenue behind. Backed by Bessemer and NEA.
About the role
The Customer Success (CS) department is the backbone of everything Forter does, and as the Director of CS you’ll lead a team responsible for many of our most strategic customers. Forter’s technology is cutting edge, and as such, the CS team is in an exciting position to partner with customers to deliver incredible business value. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years of CS experience working with large enterprises on software solutions
- 4+ years of management experience as a CS team manager or leader
- Experience in a hypergrowth SaaS startup with a technical product
- Fraud, payments, professional services, and eCommerce experience is a bonus
- Strong management presence and leadership ability, with communication and interpersonal skills that motivate leaders and teams
- Demonstrated operational excellence in analytical thinking, process development, problem solving, communication, delegation, and planning
More about this role
The Customer Success (CS) department is the backbone of everything Forter does, and as the Director of CS you’ll lead a team responsible for many of our most strategic customers. Forter’s technology is cutting edge, and as such, the CS team is in an exciting position to partner with customers to deliver incredible business value.
Forter places a great deal of faith in our CS team, who are responsible not only for customer satisfaction, but also renewals and expansion discovery. In this role you’ll lead a world class team, ensure the execution of our mission at the highest levels, build lasting relationships with client executives, solve complex business challenges, and expand the skills that will be the cornerstone of your career.
- Lead a world class team in the AMER region, including 3 line leaders and 20+ individual contributors
- Recruit and develop a high performing team, helping up-level our leaders and CSMs to meet their goals while preparing them for the next steps in their careers
- Deliver transformational leadership so the team is highly motivated, supported, and engaged. Be a role model and maximize the strengths of your team
- Own the gross and net revenue retention...
Browse similar: Startup jobs