Forus automates prior authorizations and medication access, helping providers get patients approved, find affordable options, and start treatment faster. Backed by Accel, General Catalyst and Redpoint.
About the role
The Provider Success team at Forus is responsible for what happens once a medical practice or health system starts using our platform: driving adoption, expanding usage, building lasting partnerships, and turning users into advocates. Our goal is to help provider organizations embed Forus into their daily operations and continuously expand the impact they receive from the platform.
What they're looking for
- 2–10 years of experience in customer success, implementation, account management, client service, post-sales operations, or another customer-facing role, with a track record of owning customers through onboarding, adoption, expansion, retention, and escalation
- A consultative approach to customer relationships: you can understand how an organization works, identify what matters, and guide stakeholders toward measurable outcomes
- Strong operational and analytical judgment: you can manage a portfolio rigorously, use data to diagnose friction, and distinguish isolated requests from patterns that require action
- Strong written and verbal communication that allows you to build trust with providers, align internal teams, and drive follow-through
- Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
- High NPS with your former teammates
More about this role
Forus is building an AI-powered network that connects doctors, pharmacies, payers, and biopharma to accelerate new science to patients.
Our platform automates the complexity between a doctor prescribing a medicine and a patient starting treatment, including insurance coverage, financial assistance, and supply chain navigation. We provide this support free to doctors and patients, helping them get life-changing medicine faster, cheaper, and easier. The resulting network enables biopharma companies to design better research, launch new drugs more effectively, and invest in harder-to-treat conditions.
Forus has exceptional product-market fit and is growing rapidly through organic adoption:
Accelerating scale: We already support patients across more than 85% of ZIP codes and partner with 9 of top 15 largest biopharma companies in the world.
AI-native, durable model: Our business becomes stronger as AI improves, as every new doctor, patient, and partner makes the network more valuable.
Backing to build for the long term: We raised $300M+ from leading investors to build an exceptional team and unlock the full scale of the opportunity.
Our number one priority is scaling to market demand....
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