Startups · AI

Sr. Manager, Customer Success

FourKites · Chicago, IL or Remote, USA · Remote

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About FourKites

Your supply chain, running itself. FourKites' AI agents, Digital Twins, and Intelligent Control Tower deliver supply chain outcomes for 1,600+ global brands.

About the role

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Manage and influence behavior through persuasion, negotiation, and consensus building
  • Understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Enthusiastic and creative leader with the ability to inspire others
  • Demonstrated desire for continuous learning and improvement
  • Excellent communication and presentation skills
More about this role

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity

FourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership.

As the Senior Manager, Customer Success , you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding customers through their visibility journey and managing a book of customers. Key metrics include Net Revenue Retention, Customer Satisfaction, Customer Health, and account growth. Your team will work heavily with Sales, Operations, Product and Leadership. The ideal candidate will be equally passionate about FourKites solutions, customer outcomes, leading, developing and inspiring a team that scales with our growth.

  • Development and...

Read the full posting on FourKites's site ↗

Customer Success, North America

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