Restaurant and hospitality-specific technology, services, and analytics to manage your workforce and inventory. Backed by Insight.
About the role
Own the full Executive Account Partner mandate independently across a $9–12M ARR book of enterprise restaurant and hospitality accounts as the primary product-facing partner. You resolve novel, cross-product problems without routine escalation and deliver the role at full strategic depth. This is the core operating level of the EAP model. Establish and maintain executive-level (VP / C-suite) relationships as the trusted senior point of contact across your portfolio.
What they're looking for
- 5+ years in customer success, account management, or a related client-facing role in SaaS, enterprise restaurant or hospitality industry experience strongly preferred
- Proven independent ownership of enterprise accounts with a track record of driving retention and expansion outcomes
- Established credibility engaging C-level executives on strategic value, operating fluency in the customer's business
- Advanced product depth across workforce management, scheduling, or inventory management platforms with strong troubleshooting instinct
- Experience working cross-functionally across Sales, Product, Support, and Professional Services
- Proficiency using AI tools to accelerate workflows, comfort speaking to AI-powered product capabilities with enterprise customers
More about this role
Fourth is the global leader in workforce and inventory management for the restaurant and hospitality industry, serving enterprise brands across thousands of locations worldwide. Our platform —HotSchedules, MacromatiX, and iQ Analytics — is backed by growing investment in AI-powered capabilities, and we expect every EAP to be at the forefront of that shift.
Interested in joining our smart, fun, and talented team?
Own the full Executive Account Partner mandate independently across a $9–12M ARR book of enterprise restaurant and hospitality accounts as the primary product-facing partner. You resolve novel, cross-product problems without routine escalation and deliver the role at full strategic depth. This is the core operating level of the EAP model.
Establish and maintain executive-level (VP / C-suite) relationships as the trusted senior point of contact across your portfolio.
Own account strategy and move each account's adoption maturity and roadmap alignment forward over time.
Leveling — three-dimensional capability framing (product knowledge, executive presence, adoption and ROI ownership), with the "capability, not tenure" statement
Estate management — adoption monitoring across...
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