Backed by Y Combinator.
About the role
Customer Discovery & Definition. Walk into customers across different industries, different ERPs, and different levels of process maturity, and get productive fast. Facilitate workshops with enterprise stakeholders to map their procurement and source-to-pay processes and identify the highest-value opportunities for autonomous agents.
What they're looking for
- Learns ridiculously fast. You can walk into a company you've never seen, sit with their team, and produce a clear process map with decision trees, exception paths, and system touchpoints within days
- Translates between practitioners and engineers. You can take a procurement team's messy description of how they handle exceptions and turn it into structured logic an engineering team can build against
- Combines technical literacy (SQL comfort, ERP schemas, a practical understanding of agentic workflows) with strong executive communication
- Is comfortable on-site with clients, thrives in a high-velocity environment, and measures success by customer adoption and expansion
- Takes ownership under pressure, with an instinct to run toward the fire
More about this role
Fragment is the AI platform that autonomously streamlines procurement workflows end to end. Within a few months of launch, we signed Fortune 500 companies. Within a year of founding, our customers, all $1B+ revenue enterprises, continue to grow in number and are actively championing us to their networks, and our marketing and CAC to get here has been $0.
We're hiring Agent Strategists to own the end-to-end deployment of Fragment's agents inside enterprise customers, from first workshop to live agents resolving work in production. You sit between the customer and our engineering and research teams. You learn their process cold, define the agents that automate it, get them live fast, and stay accountable for the outcomes after go-live.
Company Highlights
The Team: Our CEO previously led and scaled three of Zoom's products past $300M in revenue, and our CTO is an ex-AI researcher who has spent his entire career in enterprise AI, leading engineering teams from seed through Series C. The broader team includes repeat VC-backed founders, Caltech PhDs, former quants, chess masters, Six Sigma Master Black Belts, and one very enthusiastic Bonsai grower.
Product: We pride ourselves on our...
Browse similar: Startup jobs · San Francisco Bay Area