Frame Security | AI-Native Human Risk Management & Security Awareness Training. Backed by Index.
About the role
Frame is on a mission to build the future of Human Security in the AI era. With significant funding, a seasoned cybersecurity team building the right product, and a huge market opportunity, we are just getting started. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience: 7+ years in B2B SaaS CS/Account Management, with 3+ years managing teams. High-growth or early-stage experience preferred
- Track Record: Proven success building or scaling a CS function while driving retention and lowering churn
- Player-Coach Mindset: Comfort operating with ambiguity, building structure, and jumping in directly with key clients
- Cross-Functional & Analytical: Expertise in SaaS metrics (GRR, NRR), CS tool implementations, and influencing Product/Sales teams
- Domain: B2B technical SaaS experience required, Cybersecurity background strongly preferred
More about this role
Frame is on a mission to build the future of Human Security in the AI era. With significant funding, a seasoned cybersecurity team building the right product, and a huge market opportunity, we are just getting started.
Our AI engine develops security awareness training and attack simulations that empower every employee to make smarter security decisions and eliminate human risk. Frame is trusted by leading global organizations on their journey to prevent AI-driven, human-centric attacks across email, voice, video, and beyond. We believe that security starts with humans as the strongest line of defense.
Join us as we build the engine that protects the human layer of every organization in the AI era.
Job Summary: Frame is looking for a hands-on Director of Customer Success to build and lead our post-sale function from the ground up. In this role, you will define the customer journey—from onboarding to expansion—and establish the playbooks, metrics, and team needed to scale. You’ll be the ultimate advocate for our customers, ensuring deep engagement, driving retention, and embedding the voice of the customer across Frame.
- Strategy & Function Building: Design and own the end-to-end...
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