Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
About the role
At Freshworks, we believe great employee experiences start with great people - and that includes you. We're growing fast, and we're looking for a Mid-Market Account Executive who's passionate about building relationships, solving meaningful problems, and shaping the future of work.
What they're looking for
- 3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships
- A natural communicator who knows how to listen deeply, ask the right questions, and drive value
- Solid understanding of SaaS platforms - bonus points if you've worked with employee experience (EX) solutions
- Comfortable working in a fast-paced, evolving environment where your ideas are valued
- A consultative, adaptable, and thoughtful approach - you're strategic but also hands-on when needed
More about this role
At Freshworks, we believe great employee experiences start with great people - and that includes you. We're growing fast, and we're looking for a Mid-Market Account Executive who's passionate about building relationships, solving meaningful problems, and shaping the future of work.
In this role, you'll partner with mid-sized businesses (500 - 1,000 employees) to help them enhance their employee experience (EX) with thoughtful, human-centered solutions. You'll guide customers through the buying journey with a consultative approach - connecting their needs with the tools that empower teams, streamline onboarding, and support IT service management.
This is more than just a sales role - it's about impact, collaboration, and growth.
- Be a Trusted Advisor: Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement - and offer tailored solutions that drive real impact.
- Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery
- Navigate with Empathy: Work closely with buying teams, creating trust and clarity throughout the decision-making...
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