Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
About the role
Freshworks is seeking a Creative Director to lead and scale our in-house creative team. This role owns the strategy, operations, and output of Freshworks' internal creative function — from brand campaigns, to sales enablement, events, and digital experiences — ensuring every creative touchpoint reflects the quality, clarity, and character of the Freshworks brand.
What they're looking for
- 10+ years of experience in creative direction, brand design, or in-house studio leadership, with at least 3 years managing multidisciplinary creative teams
- A strong portfolio demonstrating brand-building work across digital, campaign, and product marketing contexts
- Deep understanding of visual design, art direction, motion, and how great creative drives business outcomes
- Strong background in B2B SaaS or technology marketing, with the ability to make complex products feel clear and compelling
- Proven ability to build and scale an in-house creative function, including operations, process, and team structure
- Fluency in the modern design toolchain: Figma, Adobe Creative Suite, and emerging AI-assisted design and production tools
More about this role
Freshworks is seeking a Creative Director to lead and scale our in-house creative team. This role owns the strategy, operations, and output of Freshworks' internal creative function — from brand campaigns, to sales enablement, events, and digital experiences — ensuring every creative touchpoint reflects the quality, clarity, and character of the Freshworks brand.
You will build and run a modern, AI-assisted creative studio that functions with the speed and accountability of an internal agency, delivering work that moves markets and earns attention.
If you're a creative leader who thinks in systems, sweats the craft, and wants to shape how a global SaaS brand looks and feels at every touchpoint, you'll feel right at home.
- Own and operate Freshworks' internal creative studio as a center of excellence, serving brand, demand generation, product marketing, sales, and regional teams
- Define and evolve the visual and creative expression of the Freshworks brand, ensuring consistency and quality across all formats and channels
- Lead creative development across deliverables — campaigns, digital and social assets, presentations, event materials, video, motion graphics, and sales...
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