Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
About the role
We're looking for a Director, Digital Experience to lead how customers discover, evaluate, and engage with Freshworks through our website. You'll shape the web experience roadmap, lead designers and program managers, and partner with engineering to deliver better customer journeys and measurable business results. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience owning a company website or leading web programs in enterprise B2B SaaS, including work that spans design, engineering, and marketing
- Experience managing designers and program managers, including regular coaching, performance feedback, and workload planning
- Ability to turn unclear requests into workable plans and spot dependencies before they cause delays
- Experience building and improving workflows in Airtable or comparable work-management platforms, Airtable experience preferred
- Experience running Scrum or a similar agile process with designers and engineers. You can explain what you changed when the process wasn't helping the team deliver
- Good design judgment and the ability to give useful feedback. Experience using customer data and test results to decide whether a web change worked
More about this role
We're looking for a Director, Digital Experience to lead how customers discover, evaluate, and engage with Freshworks through our website. You'll shape the web experience roadmap, lead designers and program managers, and partner with engineering to deliver better customer journeys and measurable business results.
You're a program manager at heart who stays close to the execution. You'll run Scrum across design and engineering, turn competing priorities into clear plans, and help the team deliver with speed and quality. You'll treat the website as a product, balancing launches and publishing needs with continuous improvements to its effectiveness.
What You'll Do
Web Experience and Roadmap
- Set the web roadmap and decide what to tackle next. Use customer needs and performance data to weigh improvements, redesigns, migrations, and localized experiences.
- Review designs with content and engineering partners. Make sure pages are easy to use and reflect the brand, with accessibility and conversion considered during design.
- Agree on web priorities with Web Revenue, Product Marketing, Demand Generation, and Marketing Operations. Turn campaign and product plans into work the team can...
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