Startups · AI

Global Head of Partner Strategy & Operations

Freshworks · San Mateo, CA · On-site

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About Freshworks

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.

About the role

As Director, Strategy & Operations, Channels &Alliances, you will serve as a strategic business partner to the SVP of Channels & Alliances, helping shape and execute the organization's long-term strategy while driving operational excellence across the global partner business.

What they're looking for

  • 12+ years of experience in Strategy, Business Operations, Revenue Operations, Management Consulting, or Strategic Planning within high-growth SaaS or enterprise technology companies
  • Experience partnering directly with VP- and SVP-level executives to define business strategy and execute organizational priorities
  • Demonstrated success leading large-scale cross-functional initiatives from strategy through execution
  • Strong executive presence with exceptional written, verbal, and presentation skills
  • Excellent analytical and financial modeling capabilities with experience translating data into executive recommendations
  • Experience driving annual planning, OKRs, QBRs, business reviews, and executive operating cadences
More about this role

As Director, Strategy & Operations, Channels &Alliances, you will serve as a strategic business partner to the SVP of Channels & Alliances, helping shape and execute the organization's long-term strategy while driving operational excellence across the global partner business. Reporting to the VP of Revenue Operations, you will work closely with executive leadership to translate business priorities into actionable plans, lead high-impact cross-functional initiatives, and improve the systems, processes, and insights that enable growth.

This is a highly visible role that sits at the intersection of strategy, operations, planning, and execution. You will partner across Sales, Customer Success, Finance, Product, Marketing, Legal, and Revenue Operations to solve complex business challenges, influence executive decision-making, and ensure the Channels & Alliances organization is positioned to scale efficiently.

Success in this role requires exceptional business acumen, analytical rigor, executive communication skills, and the ability to lead through influence in a fast-paced, high-growth SaaS environment.

  • Serve as a trusted strategic advisor to the SVP of Channels & Alliances, helping...

Read the full posting on Freshworks's site ↗

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