Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
About the role
At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!
What they're looking for
- 6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience
- Experience supporting or selling SaaS solutions into one or more of the following verticals: SLED, Higher Education, or Manufacturing
- Strong understanding of how customer requirements, buying processes, and technology priorities can differ across industry verticals
- Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is strongly preferred
- Excellent presentation and storytelling skills, with the ability to communicate complex technical concepts and business value to diverse audiences
- Proven ability to work cross-functionally to solve complex business and technical challenges
More about this role
At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!
We are seeking a Lead Solution Engineer to join our North America GTM team, specifically supporting our Industry Verticals organization across SLED (State, Local & Education), Higher Education, and Manufacturing. Unlike our general Enterprise business, this role will serve as a dedicated technical and solution partner to sales teams focused on these key industries, helping customers solve the unique operational, technical, and service management challenges within their environments.
As a Lead Solution Engineer, you will combine strong technical expertise, business acumen, and industry knowledge to understand customer needs and translate them into compelling Freshworks solutions. You'll partner closely with Account Executives and GTM leadership throughout the sales cycle, leading technical discovery, developing tailored solution strategies, and delivering...
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