Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
About the role
The AI Platform team builds the foundational agentic infrastructure, runtime engines, and developer experiences that power intelligent digital workers across the entire Freshworks ecosystem. As the Senior Director of AI Platform Product Management, you will own the end-to-end strategy, roadmap, and execution of our AI agent platform—from agent creation and authoring to shared runtime architectures. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 15–20 years of progressive experience in product management, with significant leadership experience defining platform architectures, developer platforms, or AI/ML systems at scale
- Proven track record leading with vision and strategy, translating complex AI technological advancements into clear functional charters, roadmaps, and measurable business outcomes
- Strong leadership acumen in investing in people, with demonstrated success coaching, mentoring, and developing product managers while fostering cross-functional alignment
- Deep commitment to executing with excellence, with experience establishing disciplined operating rhythms, robust evaluation metrics, and clear accountability for platform reliability and delivery
- Strong customer obsession with the ability to champion customer outcomes, identifying enterprise friction points and transforming direct user feedback into platform-level solutions
- Deep technical comprehension of modern AI ecosystems, including LLMs, multi-agent orchestration, retrieval-augmented generation (RAG), model routing, inference economics, and agent safety protocols
More about this role
The AI Platform team builds the foundational agentic infrastructure, runtime engines, and developer experiences that power intelligent digital workers across the entire Freshworks ecosystem. As the Senior Director of AI Platform Product Management, you will own the end-to-end strategy, roadmap, and execution of our AI agent platform—from agent creation and authoring to shared runtime architectures. Based in San Mateo in a hybrid capacity, you will lead a team of product managers and partner closely with Engineering, Forward-Deployed teams, and executive leadership to scale enterprise-grade autonomous agents and shared digital workers across global product lines.
What You'll Do
- Define and execute the end-to-end AI agent platform strategy and roadmap, spanning agent studios, natural-language builders, agentic workflows, and the shared runtime powering digital workers across our product suite.
- Direct the product vision for the core agent framework, including agent authoring interfaces, reusable skills and workflow libraries, runtime routing engines, and ambient (proactive) capabilities.
- Establish open standards and protocols for agent interoperability, cross-platform...
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