Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
About the role
You will co-create ER strategy alongside our global ER leadership, bringing a unique lens and deep cross-cultural fluency to how we build a high-trust, high-performance culture. We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions.
What they're looking for
- Education: Bachelor’s degree in Human Resources, Business, or related field required, JD, Master’s in HR/Labor Relations, or advanced HR certifications (e.g., SPHR, SHRM-SCP) desired
- Cross-Border Expertise: Hands-on operational experience managing ER matters across both US and European jurisdictions (specifically UK, Germany, France, or Netherlands)
More about this role
The Freshworks People team shapes experiences that maximize the potential of our people. Based in San Mateo (HQ), this Senior Manager, Employee Relations role is a key member of our global ER leadership team, owning the employee relations agenda across the United States and Europe.
You will co-create ER strategy alongside our global ER leadership, bringing a unique lens and deep cross-cultural fluency to how we build a high-trust, high-performance culture.
We are re-imagining Employee Relations for today’s world — how we handle workplace conflicts, how we take a more proactive, data-driven approach to organisational health, and how we teach employees to share diverse points of view with respect. At Freshworks, we believe we are stronger together.
- BS/BA degree required; JD or advanced HR qualification a plus. 7+ years of relevant experience in employee relations, workplace conflict, and performance management, with meaningful exposure to both European and US employment environments.
- Proven experience operating as an ER practitioner at a senior level, with the ability to execute independently while contributing to broader global strategy.
- Demonstrated ability to attract,...
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